Frequently Asked Questions

Q: What are the benefits of online giving?

There are several benefits to online giving for both you and First Congregational Church.

  • Simplicity – You will not need to remember if you gave this month or pay period, or send your offering checks when you are out of town.
  • Security – Online giving is more secure than giving with a check in that an electronic gift can’t be lost or stolen.
  • No Distractions – Instead of needing to worry about writing your contribution check during the service, you can be fully engaged with the worship service, knowing that you have already given your offering.
  • Help the church – Online contributions require less processing from our administrative and volunteer staff since the information is logged to your donor record and deposited automatically.

Q: Is it safe to give online?

Yes. Giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continuously managed by our online provider, Fellowship One.

Q: What types of bank accounts can I give from?

You may give online from your checking account using your bank routing and account numbers.

Q: Can I give using a credit or debit card?

Yes. You may choose that you would like to give by Bank Card instead of choosing a checking account.

Q: I currently use my bank’s online bill pay feature for my donations. How is this different and should I switch?

This is a personal choice and you do not necessarily need to switch. The church’s online giving is different from your bank’s online bill pay feature in two ways: First, with the church’s system, donations are immediately recorded to the church and your giving history at the time of your contribution whereas your bank takes time (several days) to process and mail a check to the church. Second, the church’s online giving system enables donations to be processed electronically, thereby eliminating the need for our administrative and volunteer staff to handle a physical check.

Q: Are there any fees involved with giving online?

Not to you. You will not pay any fees with an online gift. Though the church will pay a small fee, online gifts are a more cost effective and convenient way for the church to process donations.

Q: May I make a one-time contribution?

Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. You may also choose for the contribution to be made immediately or you may schedule the contribution  for a future date.

Q: If I want to set-up a recurring gift, what are my options for frequency of my gift?

For recurring gifts, you have the option of giving weekly, monthly, twice a month (1st and 16th) or every two weeks. You may also specify the starting and ending dates for your recurring gifts.

Q: May I change my personal information or the amount or the frequency of my gift once I have set it up?

Yes. You may change or cancel your contribution at any time before the date of your next scheduled contribution; however, once a contribution has been processed it cannot be canceled. Simply log into the system using your user name and password and make the necessary changes.

Q: May I review my donation history online?

Yes. My Primo Congo will allow you to view the complete history of your contributions, given either online or otherwise. Once you’ve created an account, you will be able to contribute immediately. In some cases, before you can see any past contributions, we must manually connect your online account with your previous information. This is a one-time process that usually happens within a week of creating your account. After that, you may view your giving history at any time.

Q: How long does it take for my donation history to post online for review?

When you first set up your online giving profile, it may take about a week for our staff to link your My Primo Congo ID with the church’s database record. After this you will be able to review your previous gifts to First Congregational Church in the online giving section. Once your record is linked, future gifts will be posted and available immediately after your gift is received.

Q: May I see giving history for other members of my household?

Yes, if you are in the system as an adult you will be able to view giving history for all members of your household. In order to view history or generate a statement for selected people in your household, select the person or people you want to display un the “Contributions for” selector and click View. Click the “Download statement” link to generate a statement for the person or people in view.

Q: Why are some transactions attributed to my household and others attributed to an individual?

All online giving transactions are attributed to the individual whose My Primo Congo ID was used to set up and process the transaction. Paper checks processed by the church are usually attributed to the household. We anticipate this difference not being an issue for couples filing jointly since it doesn’t matter whose name is on a gift for tax deduction purposes.

Q: Will I still receive regular contribution statements from the church?

You will not receive a printed contribution statement mailed to your postal address when you create a My Primo Congo ID since you will be able to print or download your statement at any time for the current year and past year. If you ever need a printed statement sent to you, please contact Ruth Roland at ruth@fcucc.org.

Q: When will contributions be taken from my account?

Contributions will be taken from your specified bank account within 2 business days of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.

Q: May I designate my gift to a particular ministry or account?

Yes, you may designate your gift to go toward one of the following accounts:

General Fund: This is our local church fund and may be used for annual pledged support or unpledged support. This fund supports the ministries, staff and general operations of First Congregational Church.

Mission Fund: This is our mission fund and may be used for annual pledged support or unpledged support. This fund supports the local, national and international outreach work of the church.

Capital Projects: This is our fund to help us address important building and grounds major maintenance projects.

We may also add additional accounts at specific times. If you don’t know which one to choose, please consider giving to the General Fund.

Q: How will I know that I set up my gift correctly?

Shortly after submitting your contribution, you will receive an e-mail verifying your contribution and you will see it in your giving history online. If giving for the first time after setting up your account in My Primo Congo, you will be able to see past giving history in about a week.

Q: Does it matter which Internet browser I use?

No. Any browser will work including later-model mobile devices.

Q: Will I be able to give to First Congregational Church’s short-term campaigns online?

Yes, during times when these campaigns are occurring, you will be able to give a one-time contribution to support the given initiative or campaign.

Q: May I still give by cash or paper check?

Yes. If giving cash, please use an offering envelope from the pew pocket to write your name and gift intentions before placing it in the offering plate so that we may apply the gift to your account. If you’d like to write a paper check, please send it via mail, deliver it in person, or place it in an offering plate during the service. Our address is:

First Congregational Church
20 East St. Vrain Street
Colorado Springs, CO  80903

Q: I have additional questions about online giving that have not been addressed. Who may I speak to:

For any questions, concerns or comments about the online giving system, please contact Ruth Roland, Director of Financial Ministries at (719) 635.3549 or ruth@fcucc.org.